For all your technology need!

FAQ

 

To help us better serve you, please take a look at our Frequently Asked Questions. Review these questions to decide if they pertain to your needs. to inquire about those not listed call our office at (956) 725-2654

 

What are your prices?

 

Prices vary depending on service. We offer many services here at Ascending Technologies, Inc. The most common services happen to be “On-Site” (We go to you.) and “In-Store” (You come to us).

On-site services are $70.00 dollars per hour. We do not charge a fee for driving to your location, as long as it’s anywhere within the city limits of Laredo,TX. Service calls are placed on a daily basis, if you need to be placed before any other clients, we charge $105.00 dollars per hour.

In-Store services usually charge a flat fee depending on the service. For those unscheduled emergencies we offer an emergency service for an additional fee. Contact our In-store technicians for any further details.

 

Your service technician has not arrived. When will they get here?

 

Our service technicians are on call through out the day. They usually get appointed to service calls on a first come – first serve basis. We understand our clients are anxious to get their repairs fixed in a timely manner. We know that getting our technicians to arrive quickly is extremely important. This is why our service department will inform our clients once our technicians are headed over to their home or place of business. If the situation is an absolute emergency, and you’d like to be placed ahead of any other service calls; we do offer emergency services for an additional fee. For further help, call our service department at (956) 725-2654.

 

What is the status of my computer?

 

This question usually pertains to our in-store service department. At times our computers become our “life line”. We simply can not function without them. We understand the urgency of getting your personal computer working properly. Although we recognize the severity of the situation, we work on a first come – first serve basis in this area as well. If you simply can’t afford to wait our usual wait times, we do offer an emergency service for an additional fee. Contact our In-store technicians for any further help @ 956-725-2654.

 

Do you remove any harmful viruses from my computer?

 

Our computer services range from hardware repair to software repair. We absolutley do remove and help contain the spread of virus’ on your computer. The turnaround time for repairs varies due to the amount of infection we will have to remove.

 

Where exactly are you located, I can’t seem to find it!?

 

We are located on 602 E. Calton Rd. Suite #1

Find Directions HereĀ 

If your headed towards I-35 from McPherson Rd. our building will be two blocks after turning right onto Calton Rd. We are next to the Cigarroa Medical Center, on the right hand side of Calton Rd.

If you are headed towards McPherson Rd. from I-35 , we will be located two blocks after passing Springfield Ave. We are next to the Cigarroa Medical center, on the left hand side of Calton Rd.

If you can’t seem to find the building, please don’t hesitate to call the office for assistance at (956) 725-2654.